Service Status

Service Status

All systems are operational.

Last updated 1 week ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • ASN Telecom Internet

      Operational

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • Neoloop - VostroNet Internet

      Operational

    • Neoloop - Frontier Networks Internet

      Operational

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

      Operational

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • SIP Trunks

      Operational

    • Cloud Hosted PBX

      Operational

    • Optus Wholesale Mobile SIM / Mobile Voice

      Operational

    • Telstra Wholesale Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Sydney Core

      Operational

    • Perth Core

      Operational

    • Brisbane Core

      Operational

Planned maintenance

  • 16 Lonsdale Street - Braddon ACT 2612 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    6 days ago 2026-10-29 07:36 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    16 Lonsdale Street - Braddon ACT 2612

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 5th November, 7:00 AM AEST
    End: Thursday, 5th November, 9:00 AM AEST

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 36 Byron Road, Leppington NSW 2179 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    6 days ago 2026-10-29 07:20 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    36 Byron Road, Leppington NSW 2179.

    The maintenance will commence and end at the provided times below:

    Start: Thursday, 5th November 07:00 AM AEDT
    End: Thursday, 5th November 09:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 160 The Ruins Way, Port Macquarie NSW 2444 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    3 weeks ago 2026-10-09 22:51 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    160 The Ruins Way, Port Macquarie NSW 2444

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 12:00 AM AEST
    End: Friday, 6th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    3 weeks ago 2026-10-13 06:52 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD 4300

    The maintenance will commence and end at the provided times below:

    • Start: Friday 6th November, 01:00 AM AEST
    • End: Friday 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • 17 The Esplanade, Maroochydore, QLD 4558 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    3 weeks ago 2026-10-09 22:21 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    17 The Esplanade, Maroochydore, QLD 4558

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 01:00 AM AEST
    End: Friday, 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • Queensland - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    5 days ago 2026-10-30 06:53 UTC

    The Network Operations Team will perform Planned maintenance at the addresses below:

    469 Sangate Rd, Albion, QLD, 4035,

    61 Explorer Drive, Albany Creek, QLD, 4035,

    13 Joyce Street, Burpengary, QLD, 4050.

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 04:00 AM AEST
    End: Friday, 6th November, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • Geelong VIC 3220 & Geelong West VIC 3218 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-25 20:49 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    53 Mercer Street, Geelong VIC 3220

    12 Bowlers Ave, Geelong West VIC 3218

    The maintenance will commence and end at the provided times below:
    Start: (Day Date Month, Time AEST) Example: Friday, 6th November, 8:00 AM AEDT
    End: (Day Date Month, Time AEST) Example: Friday, 6th November, 4:00 PM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • 290-294 Keira Street, Wollongong NSW 2500 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    6 days ago 2026-10-29 07:41 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    290-294 Keira Street, Wollongong NSW 2500

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 7:00 AM AEST
    End: Friday, 6th November, 9:00 AM AEST

    During this time users may experience a loss of connectivity up to {X Hours X Minutes}

  • Phone System - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD, NSW, VIC, WA, SA, ACT

    Source: Neoloop's status page

    5 days ago 2026-10-30 05:50 UTC

    The Enterprise Systems Team will perform a Planned Maintenance on the Phone System

    The maintenance will commence and end at the provided times below:
    Start: Saturday 7th November, 8:00 AM AEST (9:00 AM AEDT)
    End: Saturday 7th November, 9:00 AM AEST (10:00 AM AEDT)

    During this time if you are unable to reach on the usual number, kindly contact on +61 2 8376 4970

  • 32 Corinna Street, Phillip ACT 2606 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    2 weeks ago 2026-10-19 21:34 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Corinna Street, Phillip ACT 2606

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 10th November, 11:59 PM AEDT
    End: Wednesday, 11th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    2 weeks ago 2026-10-19 23:51 UTC

    $2e

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 day ago 2026-11-03 00:55 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    27 Allison Road, Guildford NSW 2161
    27 Coreen Ave, Penrith NSW 2750

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 11th November, 7:00 AM AEDT
    End: Wednesday, 11th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-15 22:04 UTC

    $2e

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 day ago 2026-11-03 01:26 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    40-42 Shadforth Street, Wiley Park NSW 2195
    1 Edna Street, Kingswood NSW 2747

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 12th November, 7:00 AM AEDT
    End: Wednesday, 12th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 148 Bellerine St, Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD, 4300 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 week ago 2026-10-27 01:57 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD, 4300.

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November, 01:00 AM AEDT
    End: Monday, 16th November, 07:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • QLD - Upstream Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 day ago 2026-11-03 06:37 UTC

    An upstream provider has scheduled planned maintenance on the QLD-IX peering platform

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 18th November, 12:00 AM AEST
    End: Wednesday, 18th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 02 Hours

  • 84-90 Atchison Street, Crows Nest, NSW 2065 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-10-29 20:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    84-90 Atchison Street, Crows Nest, NSW 2065

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th, November, 12:00 AM AEDT
    End: Thursday, 19th, November, 6:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 7 Renshaw Street, Cranebrook NSW 2749 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    4 days ago 2026-10-30 19:16 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    7 Renshaw Street, Cranebrook NSW 2749

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 25th November, 12:00 AM AEDT
    End: Wednesday, 25th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

02/04/2026 - Vision Network (Operated by PIPE) - VIC

7 months ago 2026-04-02 05:04 UTC
Fixed
Affected Components: Vocus - Vision Networks Internet
Significant local outage

Fixed

7 months ago 2026-04-02 05:04 UTC

Outage type: Significant local outage

Started: 02/04/2026 16:04 AEDT

Ended: 02/04/2026 23:09 AEDT

Duration: 7 hours 5 minutes

Affected areas: Geelong

State(s): Victoria

Postcode(s): 3213, 3218, 3219, 3220

Services affected: HFC (2266)

Cause: Truck carrying excavator hit the fibre causing a break

Reference: INC000018649878

Affecting Fibre to the Node in the Gascoyne region of WA

7 months ago 2026-03-26 21:08 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

7 months ago 2026-03-26 21:08 UTC

Outage type: Significant local outage

Started: 27/03/2026 07:08 AEST

Ended: 31/03/2026 15:16 AEST

Duration: 4 days 8 hours

Affected areas: Brown Range; Bulgarra; East Carnarvon; Exmouth; Karratha; Kingsford

State(s): WA

Postcode(s): 6701; 6707; 6714

Services affected: FTTN (1631)

Premises affected: 1581

Cause: Power interruption

Reference: ACM000000000057