Service Status

Service Status

Some systems are experiencing issues.

Last updated 2 weeks ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • ASN Telecom Internet

      Operational

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • Neoloop - VostroNet Internet

    • Neoloop - Frontier Networks Internet

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • SIP Trunks

      Operational

    • Cloud Hosted PBX

      Operational

    • Optus Wholesale Mobile SIM / Mobile Voice

      Operational

    • Telstra Wholesale Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Sydney Core

      Operational

    • Perth Core

      Operational

    • Brisbane Core

      Operational

Planned maintenance

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    2 weeks ago 2026-10-19 23:51 UTC

    $2d

  • 32 Corinna Street, Phillip ACT 2606 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    2 weeks ago 2026-10-19 21:34 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Corinna Street, Phillip ACT 2606

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 10th November, 11:59 PM AEDT
    End: Wednesday, 11th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-11-03 00:55 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    27 Allison Road, Guildford NSW 2161
    27 Coreen Ave, Penrith NSW 2750

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 11th November, 7:00 AM AEDT
    End: Wednesday, 11th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-10-15 22:04 UTC

    $2d

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-11-03 01:26 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    40-42 Shadforth Street, Wiley Park NSW 2195
    1 Edna Street, Kingswood NSW 2747

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 12th November, 7:00 AM AEDT
    End: Wednesday, 12th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 148 Bellerine St, Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD, 4300 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 week ago 2026-10-27 01:57 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD, 4300.

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November, 01:00 AM AEDT
    End: Monday, 16th November, 07:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • QLD - Upstream Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    5 days ago 2026-11-03 06:37 UTC

    An upstream provider has scheduled planned maintenance on the QLD-IX peering platform

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 18th November, 12:00 AM AEST
    End: Wednesday, 18th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 02 Hours

  • 84-90 Atchison Street, Crows Nest, NSW 2065 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-29 20:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    84-90 Atchison Street, Crows Nest, NSW 2065

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th, November, 12:00 AM AEDT
    End: Thursday, 19th, November, 6:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 7 Renshaw Street, Cranebrook NSW 2749 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-30 19:16 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    7 Renshaw Street, Cranebrook NSW 2749

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 25th November, 12:00 AM AEDT
    End: Wednesday, 25th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

Affecting multiple technologies in the Wide Bay & Burnett region and surrounding areas of QLD.

6 months ago 2026-04-10 00:46 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

6 months ago 2026-04-10 00:46 UTC

Outage type: Significant local outage

Started: 10/04/2026 10:46 AEST

Ended: 10/04/2026 13:55 AEST

Duration: 3 hours 9 minutes

Affected areas: Alice Creek; Atkinsons Dam; Barker Creek Flat; Bell; Benair; Benarkin; Benarkin North; Biarra; Blackbutt; Blackbutt North; Blackbutt South; Booie; Boyneside; Braemore; Brooklands; Buaraba; Bullcamp; Bunya Mountains; Caboonbah; Charlestown; Cherry Creek; Churchable; Coal Creek; Colinton; Cooeeimbardi; Coolabunia; Coominya; Corndale; Crawford; Cressbrook; East Nanango; Ellesmere; Esk; Fulham; Gilla; Glan Devon; Glen Esk; Glenmoral; Goodger; Gordonbrook; Gregors Creek; Haly Creek; Harlin; Hodgleigh; Inverlaw; Isla; Ivory Creek; Jandowae; Jimbour East; Jimbour West; Johnstown; Kingaroy; Kumbia; Kunioon; Linville; Lower Cressbrook; Maidenwell; Mannuem; Memerambi; Moola; Moombra; Moore; Mount Beppo; Mount Hallen; Nanango; Neumgna; Nukku; Ottaba; Palmtree; Pimpimbudgee; Ravensbourne; Redbank Creek; Runnymede; Sandy Ridges; Scrub Creek; South East Nanango; South Nanango; Taabinga; Taromeo; Tarong; Teelah; Toogoolawah; Tuckerang; Upper Yarraman; Wattle Camp; Wattle Grove; Wengenville; Wooroolin; Wyalla; Yarraman; Yimbun

State(s): QLD

Postcode(s): 4311; 4312; 4313; 4314; 4352; 4405; 4406; 4408; 4410; 4411; 4608; 4610; 4614; 4615; 4625; 4626; 4627; 4630; 4671; 4702; 4715; 4716; 4718; 4719

Services affected: FTTB (46); FTTC (3605); FTTN (2453); FTTP (2525); fixed wireless internet (6138)

Premises affected: 14302

Cause: Damage by a third party

Reference: ACM000000000058

02/04/2026 - Vision Network (Operated by PIPE) - VIC

7 months ago 2026-04-02 05:04 UTC
Fixed
Affected Components: Vocus - Vision Networks Internet
Significant local outage

Fixed

7 months ago 2026-04-02 05:04 UTC

Outage type: Significant local outage

Started: 02/04/2026 16:04 AEDT

Ended: 02/04/2026 23:09 AEDT

Duration: 7 hours 5 minutes

Affected areas: Geelong

State(s): Victoria

Postcode(s): 3213, 3218, 3219, 3220

Services affected: HFC (2266)

Cause: Truck carrying excavator hit the fibre causing a break

Reference: INC000018649878

Affecting Fibre to the Node in the Gascoyne region of WA

7 months ago 2026-03-26 21:08 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

7 months ago 2026-03-26 21:08 UTC

Outage type: Significant local outage

Started: 27/03/2026 07:08 AEST

Ended: 31/03/2026 15:16 AEST

Duration: 4 days 8 hours

Affected areas: Brown Range; Bulgarra; East Carnarvon; Exmouth; Karratha; Kingsford

State(s): WA

Postcode(s): 6701; 6707; 6714

Services affected: FTTN (1631)

Premises affected: 1581

Cause: Power interruption

Reference: ACM000000000057