Service Status

Service Status

All systems are operational.

Last updated 1 week ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • ASN Telecom Internet

      Operational

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • Neoloop - VostroNet Internet

      Operational

    • Neoloop - Frontier Networks Internet

      Operational

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

      Operational

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • SIP Trunks

      Operational

    • Cloud Hosted PBX

      Operational

    • Optus Wholesale Mobile SIM / Mobile Voice

      Operational

    • Telstra Wholesale Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Sydney Core

      Operational

    • Perth Core

      Operational

    • Brisbane Core

      Operational

Planned maintenance

  • 16 Lonsdale Street - Braddon ACT 2612 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    5 days ago 2026-10-29 07:36 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    16 Lonsdale Street - Braddon ACT 2612

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 5th November, 7:00 AM AEST
    End: Thursday, 5th November, 9:00 AM AEST

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 36 Byron Road, Leppington NSW 2179 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-10-29 07:20 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    36 Byron Road, Leppington NSW 2179.

    The maintenance will commence and end at the provided times below:

    Start: Thursday, 5th November 07:00 AM AEDT
    End: Thursday, 5th November 09:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 160 The Ruins Way, Port Macquarie NSW 2444 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    3 weeks ago 2026-10-09 22:51 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    160 The Ruins Way, Port Macquarie NSW 2444

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 12:00 AM AEST
    End: Friday, 6th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    3 weeks ago 2026-10-13 06:52 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD 4300

    The maintenance will commence and end at the provided times below:

    • Start: Friday 6th November, 01:00 AM AEST
    • End: Friday 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • 17 The Esplanade, Maroochydore, QLD 4558 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    3 weeks ago 2026-10-09 22:21 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    17 The Esplanade, Maroochydore, QLD 4558

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 01:00 AM AEST
    End: Friday, 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • Queensland - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    5 days ago 2026-10-30 06:53 UTC

    The Network Operations Team will perform Planned maintenance at the addresses below:

    469 Sangate Rd, Albion, QLD, 4035,

    61 Explorer Drive, Albany Creek, QLD, 4035,

    13 Joyce Street, Burpengary, QLD, 4050.

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 04:00 AM AEST
    End: Friday, 6th November, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • Geelong VIC 3220 & Geelong West VIC 3218 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-25 20:49 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    53 Mercer Street, Geelong VIC 3220

    12 Bowlers Ave, Geelong West VIC 3218

    The maintenance will commence and end at the provided times below:
    Start: (Day Date Month, Time AEST) Example: Friday, 6th November, 8:00 AM AEDT
    End: (Day Date Month, Time AEST) Example: Friday, 6th November, 4:00 PM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • 290-294 Keira Street, Wollongong NSW 2500 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-10-29 07:41 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    290-294 Keira Street, Wollongong NSW 2500

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 7:00 AM AEST
    End: Friday, 6th November, 9:00 AM AEST

    During this time users may experience a loss of connectivity up to {X Hours X Minutes}

  • Phone System - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD, NSW, VIC, WA, SA, ACT

    Source: Neoloop's status page

    5 days ago 2026-10-30 05:50 UTC

    The Enterprise Systems Team will perform a Planned Maintenance on the Phone System

    The maintenance will commence and end at the provided times below:
    Start: Saturday 7th November, 8:00 AM AEST (9:00 AM AEDT)
    End: Saturday 7th November, 9:00 AM AEST (10:00 AM AEDT)

    During this time if you are unable to reach on the usual number, kindly contact on +61 2 8376 4970

  • 32 Corinna Street, Phillip ACT 2606 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    2 weeks ago 2026-10-19 21:34 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Corinna Street, Phillip ACT 2606

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 10th November, 11:59 PM AEDT
    End: Wednesday, 11th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    2 weeks ago 2026-10-19 23:51 UTC

    $2e

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 day ago 2026-11-03 00:55 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    27 Allison Road, Guildford NSW 2161
    27 Coreen Ave, Penrith NSW 2750

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 11th November, 7:00 AM AEDT
    End: Wednesday, 11th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-15 22:04 UTC

    $2e

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 day ago 2026-11-03 01:26 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    40-42 Shadforth Street, Wiley Park NSW 2195
    1 Edna Street, Kingswood NSW 2747

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 12th November, 7:00 AM AEDT
    End: Wednesday, 12th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 148 Bellerine St, Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD, 4300 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 week ago 2026-10-27 01:57 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD, 4300.

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November, 01:00 AM AEDT
    End: Monday, 16th November, 07:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • QLD - Upstream Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 day ago 2026-11-03 06:37 UTC

    An upstream provider has scheduled planned maintenance on the QLD-IX peering platform

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 18th November, 12:00 AM AEST
    End: Wednesday, 18th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 02 Hours

  • 84-90 Atchison Street, Crows Nest, NSW 2065 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-10-29 20:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    84-90 Atchison Street, Crows Nest, NSW 2065

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th, November, 12:00 AM AEDT
    End: Thursday, 19th, November, 6:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 7 Renshaw Street, Cranebrook NSW 2749 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    4 days ago 2026-10-30 19:16 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    7 Renshaw Street, Cranebrook NSW 2749

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 25th November, 12:00 AM AEDT
    End: Wednesday, 25th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

Affecting Fibre to the Node (FTTN) services in the Riverland region of South Australia

2 months ago 2026-09-02 12:56 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 months ago 2026-09-02 12:56 UTC

Outage type: Significant local outage

Started: 02/09/2026 22:56 AEST

Ended: 03/09/2026 05:56 AEST

Duration: 7 hours

Affected areas: Renmark; Paringa

State(s): SA

Postcode(s): 5340; 5341

Services affected: FTTN (1349)

Premises affected: 1294

Cause: Power interruption

Additional information: Corrected affected suburb(s)/towns from comma separated to semi-colon separated

Reference: ACM000000000081

Affecting Fixed Wireless in the Wide Bay and Burnett Region of Queensland

2 months ago 2026-08-31 06:05 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 months ago 2026-08-31 06:05 UTC

Outage type: Significant local outage

Started: 31/08/2026 16:05 AEST

Ended: 01/09/2026 07:23 AEST

Duration: 15 hours 18 minutes

Affected areas: Anderleigh; Curra; Downsfield; Glastonbury; Glenwood; Gootchie; Gunalda; Gundiah; Gympie; Kanigan; Lower Wonga; Miva; Neerdie; Scotchy Pocket; Scrubby Creek; Sexton; Theebine; Upper Glastonbury; Widgee and Woolooga.

State(s): QLD

Postcode(s): 4570; 4650

Services affected: fixed wireless internet (1235)

Premises affected: 1222

Cause: Power interruption

Reference: ACM000000000080

Affecting multiple technologies in the Peninsula region of Queensland

2 months ago 2026-08-15 19:56 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 months ago 2026-08-15 19:56 UTC

Outage type: Significant local outage

Started: 16/08/2026 05:56 AEST

Ended: 16/08/2026 16:14 AEST

Duration: 10 hours 18 minutes

Affected areas: Mission River; Nanum; Rocky Point; Trunding

State(s): QLD

Postcode(s): 4874

Services affected: FTTN (731); FTTP (143)

Premises affected: 823

Cause: Damage by a third party

Reference: ACM000000000079

Affecting multiple technologies in the Hunter region of NSW

2 months ago 2026-08-08 17:19 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 months ago 2026-08-08 17:19 UTC

Outage type: Significant local outage

Started: 09/08/2026 03:19 AEST

Ended: 09/08/2026 11:02 AEST

Duration: 7 hours 43 minutes

Affected areas: Cams Wharf; Catherine Hill Bay; Murrays Beach

State(s): NSW

Postcode(s): 2281

Services affected: FTTC (28); FTTN (283); FTTP (135)

Premises affected: 434

Cause: Damage by a third party

Additional information: Number of impacted services and premises were corrected post review after restoration

Reference: ACM000000000078

Affecting multiple technologies in the Peninsula region of Queensland

2 months ago 2026-08-08 05:20 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 months ago 2026-08-08 05:20 UTC

Outage type: Significant local outage

Started: 08/08/2026 15:20 AEST

Ended: 09/08/2026 20:17 AEST

Duration: 1 day 4 hours

Affected areas: Mission River; Nanum; Rocky Point; Trunding

State(s): QLD

Postcode(s): 4874

Services affected: FTTN (724); FTTP (141)

Premises affected: 814

Cause: Damage by a third party

Reference: ACM000000000077