Service Status

Service Status

Some systems are experiencing issues.

Last updated 3 days ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • ASN Telecom Internet

      Operational

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • Neoloop - VostroNet Internet

    • Neoloop - Frontier Networks Internet

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • SIP Trunks

      Operational

    • Cloud Hosted PBX

      Operational

    • Optus Wholesale Mobile SIM / Mobile Voice

      Operational

    • Telstra Wholesale Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Sydney Core

      Operational

    • Perth Core

      Operational

    • Brisbane Core

      Operational

Planned maintenance

  • 46-62 Darren Road, Springvale South VIC 3172 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-10-02 23:41 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    46-62 Darren Road, Springvale South VIC 3172

    The maintenance will commence and end at the provided times below:
    Start: Monday, 26th October, 11:00 PM AEST
    End: Tuesday, 26th October, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • 1213 Centre Road Oakleigh South VIC, 3167 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 month ago 2026-09-24 23:11 UTC

    We are planning for a scheduled maintenance during that time.

    3 weeks ago 2026-09-28 00:22 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    1213 Centre Road Oakleigh South VIC, 3167

    The maintenance will commence and end at the provided times below:
    Start: Monday, 26th October, 08:00 PM AEST
    End: Tuesday, 27th October, 02:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

    3 weeks ago 2026-09-28 00:23 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    1213 Centre Road Oakleigh South VIC, 3167

    The maintenance will commence and end at the provided times below:
    Start: Monday, 26th October, 08:00 PM AEST
    End: Tuesday, 27th October, 02:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 32 Baden Powell Street, Maroochydore, QLD, 4558 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 days ago 2026-10-23 12:13 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Baden Powell Street, Maroochydore, QLD, 4558

    The maintenance will commence and end at the provided times below:
    Start: Tuesday 27th October, 12:00 AM AEDT
    End: Tuesday 27th October, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 1 hour.

  • 9 Light Horse Court, Mango Hill QLD 4509 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 days ago 2026-10-23 12:21 UTC

    The Network Operations Team will perform {Emergency | Planned} maintenance at the address below:

    9 Light Horse Court, Mango Hill QLD 4509.

    The maintenance will commence and end at the provided times below:
    Start: Tuesday 27th October, 12:00 AM AEDT
    End: Tuesday 27th October, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 1 Hour.

  • 4-6 Cubitt Street Cremorne VIC 3121 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-08 20:47 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    4-6 Cubitt Street Cremorne VIC 3121

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 12:00 AM AEST
    End: Tuesday, 27th October, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 1 Hour.

  • Penrith NSW 2750 & Jamisontown, NSW 2750 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    6 days ago 2026-10-19 03:13 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    2-6 Retreat Drive, Penrith, NSW
    47-51 Preston St, Jamisontown, NSW

    10-16 John Tipping Grove, Penrith NSW 2750

    115-119 Derby St, Penrith NSW 2750

    2 Retreat Drive Penrith NSW

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 12:00 AM AEDT
    End: Tuesday, 27th October, 03:00 AM AEDT

    During this time users may experience a loss of connectivity up to 45 Minutes

  • QLD-Upstream Provider Emergency Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 day ago 2026-10-23 16:34 UTC

    The Upstream provider will perform Planned maintenance at the address below:

    • 135 Meiers Road, Indooroopilly, QLD, 4068
    • 50 Longland Street, Newstead, QLD, 4006

    The maintenance will commence and end at the provided times below:

    Start: Tuesday 27th October, 12:00 AM AEST
    End: Tuesday 27th October, 06:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 60 minutes

  • 14 Leila St, Cannington WA 6107 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: WA

    Source: Neoloop's status page

    1 month ago 2026-09-03 20:06 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    14 Leila St, Cannington WA 6107

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 4:00 AM AEST
    End: Tuesday, 27th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • Greensborough, VIC 3088 & Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-10-03 00:41 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    146 Bellerine Street Geelong VIC

    25-33 Grimshaw Street Greensborough VIC

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 11:00 PM AEST
    End: Wednesday, 28th October, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-13 21:30 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    57 Canterbury Rd, Belomore, NSW 2192

    84-90 Atchison Street, Crows Nest, NSW 2065

    42 Shadforth St, Wiley Park NSW 2195

    12 Albert St, Erskineville, NSW 2043

    16 Billabong St Pendle Hill NSW 2145

    1 Edna St, Kingswood NSW 2747

    34 Station Street, Dundas, NSW 2117

    6 Retreat Drive, Penrith, NSW 2750

    106-110 Euston Rd, Alexandria, NSW 2015

    5 Smith St, Epping NSW 2121

    290-294 Keira St, Wollongong NSW 2500

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 28th October, 12:00 AM AEDT
    End: Wednesday, 28th October, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 1 Hour

  • QLD-Upstream Provider Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 day ago 2026-10-23 17:49 UTC

    The Upstream provider will perform Planned maintenance at the address below:

    • 135 Meiers Road, Indooroopilly, QLD, 4068
    • 50 Longland Street, Newstead, QLD, 4006

    The maintenance will commence and end at the provided times below:

    Start: Wednesday 28th October, 12:00 AM AEST
    End: Wednesday 28th October, 06:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 60 minutes

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-09 23:45 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    25-33 Grimshaw St, Greensborough, VIC 3088 to Vocus M03 - 530 Collins Street Melbourne

    75 Lynbrook Bvd, Lynbrook VIC 3975

    9 Prospect St, Box Hill VIC 3128

    140 Central Pwy, Cranbourne West, VIC 3977

    4 Winged Foot Dr, Sunshine North VIC 3020

    123 Balcombe Rd, Mentone, VIC 3194

    84-110 Cranwell St, Braybrook, VIC

    75-135 Bolinda Rd, Campbellfield VIC 3061

    34-36 Prospect St, Box Hill, VIC 3128

    210 Rosslyn St, West Melbourne VIC 3003

    54 Montclair Ave, Glen Waverley VIC 3150

    37 Mary Street, Officer VIC 3809

    557-561 Main St, Mordialloc VIC 3195

    4-6 Cubitt St, Cremorne VIC 3121

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 28 October, 12:00 AM AEST
    End: Wednesday, 28 October, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 1 Hour

  • 53 Mercer Street Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-13 21:25 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    53 Mercer Street Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 28th October, 12:00 AM AEDT
    End: Wednesday, 28th October, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 1 Hour

  • Braddon ACT 2612 & Canberra ACT 2601 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    1 week ago 2026-10-13 21:27 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    16 Lonsdale St Braddon ACT 2612

    National Land, 70 Allara Street, Canberra ACT

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 28th Wednesday, 12:00 AM AEDT
    End: Wednesday, 28th Wednesday, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 1 Hour

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-15 22:36 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    3-9 Lusher Rd, Croydon VIC 3136

    656 Blackburn Rd, Notting Hill VIC 3168

    115-131 Bell St, Ivanhoe VIC 3079

    294 Bell St, Heidelberg West VIC 3081

    91 Darebin St, Heidelberg VIC 3084

    26A Beetham Pde, Rosanna VIC 3084

    39 Crisp St, Hampton VIC 3188

    2 Main Rd, Clayton South VIC 3169

    1408-1418 Centre Rd, Clayton VIC 3168

    6-8 Belmont Ave, Clayton VIC 3168

    7-9 Nicholson Ct, Clayton VIC 3168

    17 Taylor St, Moorabbin VIC 3189

    19-23 Central Ave, Moorabbin VIC 3189

    1033-1035 Nepean Hwy, Moorabbin VIC 3189

    4-6 Horscroft Pl, Moorabbin VIC 3189

    31 Valley Fair Dr, Narre Warren VIC 3805

    1023 Heidelberg Rd, Ivanhoe VIC 3079

    The maintenance will commence and end at the provided times below:
    Start: (Day Date Month, Time AEST) Example: Wednesday, 28th October, 11:00 PM AEST
    End: (Day Date Month, Time AEST) Example: Thursday, 29th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 1 Hour.

  • 2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 weeks ago 2026-10-06 09:43 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD 4300

    The maintenance will commence and end at the provided times below:

    • Start: Thursday 29th October, 12:00 AM AEST
    • End: Thursday 29th October, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 239 Great Eastern Highway, Belmont, WA, 6104 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: WA

    Source: Neoloop's status page

    1 month ago 2026-09-03 20:14 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    239 Great Eastern Highway, Belmont, WA, 6104

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 29th October, 4:00 AM AEST
    End: Thursday, 29th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • 6 Essex Street, Prahran VIC 3181 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    6 days ago 2026-10-19 07:23 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    6 Essex Street, Prahran VIC 3181

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 29th October, 7:00 AM AEDT
    End: Thursday, 29th October, 10:00 AM AEDT

    During this time users may experience a loss of connectivity up to 1 Hour.

  • 32 Baden Powell Street, Maroochydore, QLD, 4558 - Upstream Provider Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 weeks ago 2026-10-11 02:34 UTC

    An Upstream Provider will perform Planned maintenance at the address below:

    32 Baden Powell Street, Maroochydore, QLD, 455

    The maintenance will commence and end at the provided times below:

    Start: Friday, 30th October, 12:00 AM AEST
    End: Friday, 30th October, 6:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 15 minutes

  • Phone System - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD, NSW, VIC, WA, SA, ACT

    Source: Neoloop's status page

    1 week ago 2026-10-12 07:52 UTC

    The Enterprise Systems Team will perform a Planned Maintenance on the Phone System

    The maintenance will commence and end at the provided times below:
    Start: Saturday 31st October, 8:00 AM AEST (9:00 AM AEDT)
    End: Saturday 31st October, 9:00 AM AEST (10:00 AM AEDT)

    During this time if you are unable to reach on the usual number, kindly contact on +61 2 8376 4970

  • 160 The Ruins Way, Port Macquarie NSW 2444 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    2 weeks ago 2026-10-09 22:51 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    160 The Ruins Way, Port Macquarie NSW 2444

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 12:00 AM AEST
    End: Friday, 6th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 17 The Esplanade, Maroochydore, QLD 4558 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 weeks ago 2026-10-09 22:21 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    17 The Esplanade, Maroochydore, QLD 4558

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 01:00 AM AEST
    End: Friday, 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 week ago 2026-10-13 06:52 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD 4300

    The maintenance will commence and end at the provided times below:

    • Start: Friday 6th November, 01:00 AM AEST
    • End: Friday 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • 32 Corinna Street, Phillip ACT 2606 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    5 days ago 2026-10-19 21:34 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Corinna Street, Phillip ACT 2606

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 10th November, 11:59 PM AEDT
    End: Wednesday, 11th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    5 days ago 2026-10-19 23:51 UTC

    $2f

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-15 22:04 UTC

    $2f

  • 148 Bellerine St, Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 day ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 16 Lonsdale St, Braddon ACT 2612 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    1 day ago 2026-10-23 21:29 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    16 Lonsdale St, Braddon ACT 2612

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

676 Toorak Road Malvern VIC 3144 - Site Outage

5 hours ago 2026-10-25 06:37 UTC
Investigating
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Investigating

5 hours ago 2026-10-25 06:37 UTC

Network Operations is currently investigating a Site Outage affecting 676 Toorak Road Malvern VIC 3144.

Reported

5 hours ago 2026-10-25 06:37 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

676 Toorak Road Malvern VIC 3144 - Site Outage

11 hours ago 2026-10-25 01:10 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

6 hours ago 2026-10-25 06:20 UTC

Neoloop has resolved this incident.

Investigating

9 hours ago 2026-10-25 03:00 UTC

We are currently reaching out to the site contact but unable to reach them to confirm site access.

Investigating

10 hours ago 2026-10-25 01:42 UTC

We have engaged our Field engineers in order to investigate further onsite

Investigating

11 hours ago 2026-10-25 01:10 UTC

Network Operations is currently investigating a Site Outage affecting 676 Toorak Road Malvern VIC 3144.

Reported

11 hours ago 2026-10-25 01:10 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

100 Musgrave Street, Coolangatta QLD 4225 - Site Outage

1 day ago 2026-10-23 19:10 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 day ago 2026-10-24 01:10 UTC

Neoloop has resolved this incident.

Watching

1 day ago 2026-10-24 00:54 UTC

We implemented a fix and are currently monitoring the result.

Identified

1 day ago 2026-10-23 22:27 UTC

Our Field engineer has identified a cable fault and is currently working on a fix.

Identified

1 day ago 2026-10-23 21:39 UTC

Our Field engineer has arrived, and we are continuing to work on a fix for this incident.

Investigating

1 day ago 2026-10-23 20:18 UTC

We have engaged our Field engineer and they are on the way.

Investigating

1 day ago 2026-10-23 19:10 UTC

Network Operations is currently investigating a Site Outage affecting 100 Musgrave Street, Coolangatta QLD 4225.

Reported

1 day ago 2026-10-23 19:10 UTC

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

33 River Road, Bundamba QLD 4304 - Site Outage

1 day ago 2026-10-23 18:02 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 day ago 2026-10-23 19:40 UTC

Neoloop has resolved this incident.

Investigating

1 day ago 2026-10-23 18:02 UTC

Network Operations is currently investigating a Site Outage affecting 33 River Road, Bundamba QLD 4304

Reported

1 day ago 2026-10-23 18:02 UTC

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Major Outage - Nationwide (L3 Services)

2 days ago 2026-10-23 00:00 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 days ago 2026-10-23 04:55 UTC

Neoloop has resolved this incident.

Watching

2 days ago 2026-10-23 04:20 UTC

We implemented a fix and are currently monitoring the result.

Identified

2 days ago 2026-10-23 03:50 UTC

Our upstream carrier support already identified the issue and working on a solution to resolve the it.

Identified

2 days ago 2026-10-23 03:32 UTC

Our upstream carrier support team are ongoing further checking on this matter.

Investigating

2 days ago 2026-10-23 01:20 UTC

We are still awaiting feedback from our upstream carrier. Please rest assured that we are actively following up with them and closely monitoring the progress.

Investigating

2 days ago 2026-10-23 00:30 UTC

The issue has already been escalated to the upstream provider.

Investigating

2 days ago 2026-10-23 00:00 UTC

Network Operations is currently investigating a Major Outage affecting multiple customer on ACT, NSW, QLD, SA, WA & VIC.

Reported

2 days ago 2026-10-23 00:00 UTC

Impact: Partial outage

Affected areas: QLD, NSW, VIC, WA, SA, ACT

Source: Neoloop's status page

Prahran, VIC 3181 & South Yarra VIC 3141 - Emergency Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 days ago 2026-10-23 00:00 UTC

Maintenance is now in progress

2 days ago 2026-10-22 23:46 UTC

The Network Operations Team will perform {Emergency | Planned} maintenance at the address below:

56-58 Porter Street Prahran VIC 3181
209 Toorak Road South Yarra VIC 3141
1A Powell Street South Yarra VIC 3141

The maintenance will commence and end at the provided times below:
Start: Friday, 23rdOctober, 11:00 AM ADST
End: Friday, 23rd October, 2:00 PM ADST

During this time users may experience a loss of connectivity up to 1 Hour

NSW - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 month ago 2026-09-03 19:15 UTC

The Network Operations Team will perform planned maintenance at the address below:

6 Chambers Ct, Epping NSW 2121

8 Chambers Ct, Epping NSW 2121

22 Langston Place, Epping NSW 2121

The maintenance will commence and end at the provided times below:
Start: Monday, 19th October, 4:00 AM AEST
End: Monday, 19th October, 4:00 AM AEST

During this time users may experience a loss of connectivity up to 30 Minutes

Significant local outage - Affecting Fibre To The Node services in the Alice Springs region of Northern Territory

1 week ago 2026-10-12 06:25 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

1 week ago 2026-10-12 06:25 UTC

Outage type: Significant local outage

Started: 12/10/2026 17:25 AEDT

Ended: 14/10/2026 13:27 AEDT

Duration: 1 day 20 hours

Affected areas: Alice Springs; Araluen; Ciccone; Gillen; Stuart; The Gap; Ilparpa; Ross; Flynn

State(s): NT

Postcode(s): 0870; 0873; 0875

Services affected: FTTN (1901)

Premises affected: 1841

Cause: Power interruption

Reference: ACM000000000091

Affecting Fibre to the Premises services in the Arnhem region of NT

2 weeks ago 2026-10-07 11:58 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 weeks ago 2026-10-07 11:58 UTC

Outage type: Significant local outage

Started: 7/10/2026 22:58 AEDT

Ended: 8/10/2026 18:54 AEDT

Duration: 19 hours 56 minutes

Affected areas: Nhulunbuy; Yirrkala

State(s): NT

Postcode(s): 880

Services affected: FTTP (1213)

Premises affected: 1110

Cause: Equipment or system fault or failure

Additional information: Date entry first published corrected

Reference: ACM000000000087

Affecting Fibre to the Node in North West, QLD

2 weeks ago 2026-10-06 14:24 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 weeks ago 2026-10-06 14:24 UTC

Outage type: Significant local outage

Started: 7/10/2026 01:24 AEDT

Ended: 7/10/2026 04:17 AEDT

Duration: 2 hours 53 minutes

Affected areas: Fisher; Healy; Townview

State(s): QLD

Postcode(s): 4825

Services affected: FTTN (535)

Premises affected: 532

Cause: Other

Additional information: Reference Number correction

Reference: ACM000000000085

ZEAL, EGWT, QUAY Outage

2 weeks ago 2026-10-05 21:02 UTC
Fixed
Affected Components: Opticomm Internet
Significant local outage

Fixed

2 weeks ago 2026-10-05 21:02 UTC

Outage type: Significant Local Outage

Started: 06/10/2026 08:02 AEDT

Ended: 06/10/2026 20:15 AEDT

Duration: 12 hours 13 minutes

Affected areas: Eaglehawk; Jackass Flat; Torquay

State(s): VIC

Postcode(s): 3228; 3556

Services affected: FTTP (1372)

Premises affected: 1638

Cause: Other

Reference: OTT000000432099

Affecting Fibre to The Node in the Upper West Coast, South Australia

3 weeks ago 2026-09-30 13:27 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

3 weeks ago 2026-09-30 13:27 UTC

Outage type: Significant local outage

Started: 30/09/2026 23:27 AEST

Ended: 1/10/2026 03:18 AEST

Duration: 3 hours 51 minutes

Affected areas: Ceduna

State(s): SA

Postcode(s): 5690

Services affected: FTTN (322)

Premises affected: 302

Cause: Power interruption

Reference: ACM000000000083

Affecting Fixed Wireless in the Central Highlands and Coalfields Region of Queensland

3 weeks ago 2026-09-27 13:00 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

3 weeks ago 2026-09-27 13:00 UTC

Outage type: Significant local outage

Started: 27/09/2026 23:00 AEST

Ended: 28/09/2026 01:40 AEST

Duration: 2 hours 40 minutes

Affected areas: Taroom; Taroom South; Wandoan

State(s): QLD

Postcode(s): 4419; 4420

Services affected: fixed wireless internet (298)

Premises affected: 287

Cause: Equipment or system fault or failure

Reference: ACM000000000082