Service Status

Service Status

Some systems are experiencing issues.

Last updated 2 weeks ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • ASN Telecom Internet

      Operational

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • Neoloop - VostroNet Internet

    • Neoloop - Frontier Networks Internet

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • SIP Trunks

      Operational

    • Cloud Hosted PBX

      Operational

    • Optus Wholesale Mobile SIM / Mobile Voice

      Operational

    • Telstra Wholesale Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Sydney Core

      Operational

    • Perth Core

      Operational

    • Brisbane Core

      Operational

Planned maintenance

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-10-15 22:04 UTC

    $2d

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-11-03 01:26 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    40-42 Shadforth Street, Wiley Park NSW 2195
    1 Edna Street, Kingswood NSW 2747

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 12th November, 7:00 AM AEDT
    End: Wednesday, 12th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 148 Bellerine St, Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 2 Symphony Way, Springfield Central, QLD, 4300 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 weeks ago 2026-10-27 01:57 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD, 4300.

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November, 01:00 AM AEDT
    End: Monday, 16th November, 07:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • QLD - Upstream Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 week ago 2026-11-03 06:37 UTC

    An upstream provider has scheduled planned maintenance on the QLD-IX peering platform

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 18th November, 12:00 AM AEST
    End: Wednesday, 18th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 02 Hours

  • 84-90 Atchison Street, Crows Nest, NSW 2065 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-29 20:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    84-90 Atchison Street, Crows Nest, NSW 2065

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th, November, 12:00 AM AEDT
    End: Thursday, 19th, November, 6:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 12 Albert Street Erskineville NSW 2043 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    17 hours ago 2026-11-10 10:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    12 Albert Street Erskineville NSW 2043

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th November, 7:00 AM AEDT
    End: Thursday, 19th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 16 Billabong Street Pendle Hill NSW 2145 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    17 hours ago 2026-11-10 10:01 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    16 Billabong Street Pendle Hill NSW 2145

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th November, 7:00 AM AEDT
    End: Thursday, 19th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 7 Renshaw Street, Cranebrook NSW 2749 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-30 19:16 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    7 Renshaw Street, Cranebrook NSW 2749

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 25th November, 12:00 AM AEDT
    End: Wednesday, 25th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

nbn Services for Nowra POI

4 hours ago 2026-11-10 23:38 UTC
Fixed
Affected Components: nbn Internet

Fixed

2 hours ago 2026-11-11 01:25 UTC

The outage affecting nbn services on the Nowra POI has been resolved.

All affected services have been restored and are operating normally. Monitoring has confirmed that services are stable.

This incident is now closed.

We apologise for the disruption and thank you for your patience and understanding.

Watching

2 hours ago 2026-11-11 01:12 UTC

Services impacted by the outage affecting the nbn Nowra POI have now been restored and are back online.

We are continuing to monitor services to ensure stability.

Thank you for your patience and understanding while we worked to resolve this issue.

Identified

2 hours ago 2026-11-11 01:01 UTC

The issue has been isolated and services are beginning to be restored.

Please do not reset your equipment.

Reported

4 hours ago 2026-11-10 23:38 UTC

There is an unplanned outage currently impacting nbn services on the Nowra POI.

We are currently investigating and working on restoring services.

We apologise for the inconvience.

NSW - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-11-03 00:55 UTC

The Network Operations Team will perform Planned maintenance at the address below:

27 Allison Road, Guildford NSW 2161
27 Coreen Ave, Penrith NSW 2750

The maintenance will commence and end at the provided times below:
Start: Wednesday, 11th November, 7:00 AM AEDT
End: Wednesday, 11th November, 9:00 AM AEDT

During this time users may experience a loss of connectivity up to 15 Minutes

NSW - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
14 hours ago 2026-11-10 12:59 UTC

Maintenance is now in progress

3 weeks ago 2026-10-19 23:51 UTC

$2d

32 Corinna Street, Phillip ACT 2606 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
14 hours ago 2026-11-10 12:59 UTC

Maintenance is now in progress

3 weeks ago 2026-10-19 21:34 UTC

The Network Operations Team will perform Planned maintenance at the address below:

32 Corinna Street, Phillip ACT 2606

The maintenance will commence and end at the provided times below:
Start: Tuesday, 10th November, 11:59 PM AEDT
End: Wednesday, 11th November, 06:00 AM AEDT

During this time users may experience a loss of connectivity up to 50 Minutes

VIC - Site Outage

1 day ago 2026-11-09 16:50 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

18 hours ago 2026-11-10 09:35 UTC

Neoloop has resolved this incident.

Watching

1 day ago 2026-11-10 03:29 UTC

Our field technician is onsite and has confirmed that the remaining affected equipment is still without power.

The site remains partially restored while power recovery efforts by the site’s energy provider are ongoing.

Watching

1 day ago 2026-11-10 02:30 UTC

We implemented a fix and are currently monitoring the result.

Identified

1 day ago 2026-11-10 00:33 UTC

We are continuing to work on a fix to restore power.

Identified

1 day ago 2026-11-09 22:25 UTC

Our field engineer attended the node serving the affected sites and identified a power issue that caused the equipment to go offline.

We're currently implementing a fix to restore power as soon as possible.

Identified

1 day ago 2026-11-09 21:58 UTC

The Field engineer has identified a power issue to the node serving the sites. We are continuing to work on a fix for this incident.

Investigating

1 day ago 2026-11-09 19:59 UTC

Field engineer is on the way.

Investigating

1 day ago 2026-11-09 16:50 UTC

Network Operations is currently investigating a Site Outage affecting the following Adress:

245 Queens Parade, Fitzroy North VIC 3068
462 - 470 Lygon Street, Brunswick East VIC 3057
2B Mitchell Street, Brunswick VIC 3056
269 Stewart Street, Brunswick East VIC 3057
245 St Georges Rd, Northcote VIC 3070
67-69 High Street, Preston VIC 3072
52-60 Townhall Avenue, Preston VIC 3072

Reported

1 day ago 2026-11-09 16:50 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

13 Joyce Street, Burpengary, QLD, 4505 - Degraded Performance

2 days ago 2026-11-09 03:27 UTC
Identified
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Identified

1 hour ago 2026-11-11 01:57 UTC

A technician is being dispatched to site.

Investigating

1 day ago 2026-11-09 03:46 UTC

We are now organising a tech visit to site.

Investigating

2 days ago 2026-11-09 03:27 UTC

Network Operations is currently investigating a Degraded Performance at 13 Joyce Street, Burpengary, QLD, 4505

Reported

2 days ago 2026-11-09 03:27 UTC

Impact: Performance issues

Affected areas: QLD

Source: Neoloop's status page

1213 Centre Road, Oakleigh South VIC 3167 - Site Outage

2 days ago 2026-11-08 19:35 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 days ago 2026-11-08 21:25 UTC

Neoloop has resolved this incident.

Watching

2 days ago 2026-11-08 21:14 UTC

Network equipment onsite is online and we are currently monitoring.

Investigating

2 days ago 2026-11-08 19:35 UTC

Network Operations is currently investigating a Service Outage affecting 1213 Centre Road, Oakleigh South VIC 3167. We have engaged our field engineers to further investigate.

Reported

2 days ago 2026-11-08 19:35 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

35 Hall Street Moonee Ponds VIC 3039- Emergency Power Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
3 days ago 2026-11-08 01:00 UTC

Maintenance is now in progress

3 days ago 2026-11-08 01:00 UTC

The site's uplink energy provider is currently performing an Emergency power maintenance at the address below:

35 Hall Street Moonee Ponds VIC 3039

The maintenance will commence and end at the provided times below:
Start: Sunday, 8th November, 12:00 PM AEDT
End: Sunday, 8th November, 5:00 PM AEDT

During this time users may experience a loss of connectivity up to 5 Hours

Affecting multiple technologies in the South East region of Tasmania

5 days ago 2026-11-06 02:04 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

5 days ago 2026-11-06 02:04 UTC

Outage type: Significant local outage

Started: 06/11/2026 13:04 AEDT

Ended: 07/11/2026 23:45 AEDT

Duration: 1 day 10 hours

Affected areas: Old Beach; Gagebrook; Herdsmans Cove

State(s): TAS

Postcode(s): 7017; 7030

Services affected: FTTN (1377); FTTP (1092)

Premises affected: 2412

Cause: Damage by a third party

Reference: ACM000000000103

Phone System - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 days ago 2026-11-06 22:00 UTC

Maintenance is now in progress

1 week ago 2026-10-30 05:50 UTC

The Enterprise Systems Team will perform a Planned Maintenance on the Phone System

The maintenance will commence and end at the provided times below:
Start: Saturday 7th November, 8:00 AM AEST (9:00 AM AEDT)
End: Saturday 7th November, 9:00 AM AEST (10:00 AM AEDT)

During this time if you are unable to reach on the usual number, kindly contact on +61 2 8376 4970

35 Westpool Dr Hallam North VIC 3803 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 days ago 2026-11-06 10:00 UTC

Maintenance is now in progress

5 days ago 2026-11-05 05:08 UTC

The Building Management Team will perform Planned maintenance at the address below:

35 Westpool Dr Hallam North VIC 3803

The maintenance will commence and end at the provided times below:
Start: Friday, 11th November, 3:00 PM AEST
End: Friday, 11th November, 5:00 PM AEST

During this time users may experience a loss of connectivity up to 2 Hours

Geelong VIC 3220 & Geelong West VIC 3218 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
5 days ago 2026-11-05 21:00 UTC

Maintenance is now in progress

2 weeks ago 2026-10-25 20:49 UTC

The Network Operations Team will perform Planned maintenance at the address below:

53 Mercer Street, Geelong VIC 3220

12 Bowlers Ave, Geelong West VIC 3218

The maintenance will commence and end at the provided times below:
Start: (Day Date Month, Time AEST) Example: Friday, 6th November, 8:00 AM AEDT
End: (Day Date Month, Time AEST) Example: Friday, 6th November, 4:00 PM AEDT

During this time users may experience a loss of connectivity up to 50 Minutes

290-294 Keira Street, Wollongong NSW 2500 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-29 07:41 UTC

The Network Operations Team will perform Planned maintenance at the address below:

290-294 Keira Street, Wollongong NSW 2500

The maintenance will commence and end at the provided times below:
Start: Friday, 6th November, 7:00 AM AEST
End: Friday, 6th November, 9:00 AM AEST

During this time users may experience a loss of connectivity up to {X Hours X Minutes}

485-487 Whitehorse Road, Balwyn VIC 3103 - Site Outage

5 days ago 2026-11-05 17:46 UTC
Identified
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Identified

5 days ago 2026-11-05 22:48 UTC

tech has departed the premises due to an ongoing building site issue and will revisit once the issue has been resolved.

Identified

5 days ago 2026-11-05 21:49 UTC

whole building is flooded and all equipments is affected, also the power in the building is cut off

Investigating

5 days ago 2026-11-05 17:46 UTC

Network Operations is currently investigating a Site Outage affecting 485-487 Whitehorse Road, Balwyn VIC 3103.

Reported

5 days ago 2026-11-05 17:46 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Affecting multiple technologies services in the Mid North Coast region of NSW.

5 days ago 2026-11-05 16:44 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

5 days ago 2026-11-05 16:44 UTC

Outage type: Significant local outage

Started: 06/11/2026 03:44 AEDT

Ended: 06/11/2026 14:54 AEDT

Duration: 11 hours 10 minutes

Affected areas: Bundabah; Karuah; North Arm Cove; Pindimar; Tea Gardens

State(s): NSW

Postcode(s): 2324

Services affected: FTTC (148); FTTN (472); FTTP (426)

Premises affected: 1023

Cause: Damage by a third party

Reference: ACM000000000100

17 The Esplanade, Maroochydore, QLD 4558 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
5 days ago 2026-11-05 14:00 UTC

Maintenance is now in progress

1 month ago 2026-10-09 22:21 UTC

The Network Operations Team will perform Planned maintenance at the address below:

17 The Esplanade, Maroochydore, QLD 4558

The maintenance will commence and end at the provided times below:
Start: Friday, 6th November, 01:00 AM AEST
End: Friday, 6th November, 07:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 weeks ago 2026-10-13 06:52 UTC

The Upstream Provider will perform Planned maintenance at the address below:

2 Symphony Way, Springfield Central, QLD 4300

The maintenance will commence and end at the provided times below:

  • Start: Friday 6th November, 01:00 AM AEST
  • End: Friday 6th November, 07:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes.

160 The Ruins Way, Port Macquarie NSW 2444 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 month ago 2026-10-09 22:51 UTC

The Network Operations Team will perform Planned maintenance at the address below:

160 The Ruins Way, Port Macquarie NSW 2444

The maintenance will commence and end at the provided times below:
Start: Friday, 6th November, 12:00 AM AEST
End: Friday, 6th November, 06:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

Queensland - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
5 days ago 2026-11-05 18:00 UTC

Maintenance is now in progress

1 week ago 2026-10-30 06:53 UTC

The Network Operations Team will perform Planned maintenance at the addresses below:

469 Sangate Rd, Albion, QLD, 4035,

61 Explorer Drive, Albany Creek, QLD, 4035,

13 Joyce Street, Burpengary, QLD, 4050.

The maintenance will commence and end at the provided times below:
Start: Friday, 6th November, 04:00 AM AEST
End: Friday, 6th November, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes.

36 Byron Road, Leppington NSW 2179 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
6 days ago 2026-11-05 02:00 UTC

Maintenance is now in progress

1 week ago 2026-10-29 07:20 UTC

The Network Operations Team will perform Planned maintenance at the address below:

36 Byron Road, Leppington NSW 2179.

The maintenance will commence and end at the provided times below:

Start: Thursday, 5th November 07:00 AM AEDT
End: Thursday, 5th November 09:00 AM AEDT

During this time users may experience a loss of connectivity up to 15 Minutes

16 Lonsdale Street - Braddon ACT 2612 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
6 days ago 2026-11-05 02:00 UTC

Maintenance is now in progress

1 week ago 2026-10-29 07:36 UTC

The Network Operations Team will perform Planned maintenance at the address below:

16 Lonsdale Street - Braddon ACT 2612

The maintenance will commence and end at the provided times below:
Start: Thursday, 5th November, 7:00 AM AEST
End: Thursday, 5th November, 9:00 AM AEST

During this time users may experience a loss of connectivity up to 15 Minutes

369 Gore Street, Fitzroy VIC 3065 - Site Outage

6 days ago 2026-11-04 19:44 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

6 days ago 2026-11-04 21:10 UTC

Neoloop has resolved this incident.

Investigating

6 days ago 2026-11-04 19:44 UTC

Network Operations is currently investigating a Site Outage affecting 369 Gore Street, Fitzroy VIC 3065.

Reported

6 days ago 2026-11-04 19:44 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

395-411 Albert St, Brunswick, VIC 3056 - Degraded Performance

1 week ago 2026-11-03 21:57 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-11-03 23:25 UTC

Neoloop has resolved this incident.

Investigating

1 week ago 2026-11-03 21:57 UTC

Network Operations is currently investigating a Degraded Performance at 395-411 Albert St, Brunswick, VIC 3056

Reported

1 week ago 2026-11-03 21:57 UTC

Impact: Performance issues

Affected areas: VIC

Source: Neoloop's status page

26A Beetham Parade, Rosanna VIC 3084 - Site Outage

1 week ago 2026-11-03 20:37 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-11-03 23:50 UTC

Neoloop has resolved this incident.

Investigating

1 week ago 2026-11-03 21:23 UTC

Field tech enroute to site

Investigating

1 week ago 2026-11-03 20:37 UTC

Network Operations is currently investigating a Site Outage affecting 26A Beetham Parade, Rosanna VIC 3084.

Reported

1 week ago 2026-11-03 20:37 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

26A Beetham Parade, Rosanna VIC 3084 - Site Outage

1 week ago 2026-11-03 20:34 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-11-03 20:40 UTC

Neoloop has resolved this incident.

Investigating

1 week ago 2026-11-03 20:34 UTC

Network Operations is currently investigating a Site Outage affecting 26A Beetham Parade, Rosanna VIC 3084.

Reported

1 week ago 2026-11-03 20:34 UTC

Impact: Major outage

Affected areas: VIC

Source: Neoloop's status page

260 Cliveden Ave, Corinda, QLD, 4075 - Site Outage

1 week ago 2026-10-29 00:37 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-10-29 02:50 UTC

Neoloop has resolved this incident.

Identified

1 week ago 2026-10-29 02:21 UTC

Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

Investigating

1 week ago 2026-10-29 00:37 UTC

Network Operations is currently investigating a Site Outage affecting 260 Cliveden Ave, Corinda, QLD, 4075

Reported

1 week ago 2026-10-29 00:37 UTC

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

32 Baden Powell Street, Maroochydore, QLD, 4558 - Upstream Provider Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-29 14:00 UTC

Maintenance is now in progress

1 month ago 2026-10-11 02:34 UTC

An Upstream Provider will perform Planned maintenance at the address below:

32 Baden Powell Street, Maroochydore, QLD, 455

The maintenance will commence and end at the provided times below:

Start: Friday, 30th October, 12:00 AM AEST
End: Friday, 30th October, 6:00 AM AEST

During this time users may experience a brief loss of connectivity up to duration: 15 minutes

Penrith NSW 2750 & Jamisontown NSW 2750 - Urgent Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-28 03:12 UTC

The Network Operations Team will perform Urgent maintenance at the address below:

2-6 Retreat Drive, Penrith, NSW 2750
47-51 Preston St, Jamisontown, NSW 2750
10-16 John Tipping Grove, Penrith NSW 2750
115-119 Derby St, Penrith NSW 2750
2 Retreat Drive Penrith NSW 2750

The maintenance will commence and end at the provided times below:
Start: Thursday, 29th November, 7:00 PM AEDT
End: Thursday, 29th November, 9:00 PM AEDT

During this time users may experience a loss of connectivity up to 30 Minutes

6 Essex Street, Prahran VIC 3181 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-28 20:00 UTC

Maintenance is now in progress

3 weeks ago 2026-10-19 07:23 UTC

The Network Operations Team will perform Planned maintenance at the address below:

6 Essex Street, Prahran VIC 3181

The maintenance will commence and end at the provided times below:
Start: Thursday, 29th October, 7:00 AM AEDT
End: Thursday, 29th October, 10:00 AM AEDT

During this time users may experience a loss of connectivity up to 1 Hour.

2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-28 13:00 UTC

Maintenance is now in progress

1 month ago 2026-10-06 09:43 UTC

The Upstream Provider will perform Planned maintenance at the address below:

2 Symphony Way, Springfield Central, QLD 4300

The maintenance will commence and end at the provided times below:

  • Start: Thursday 29th October, 12:00 AM AEST
  • End: Thursday 29th October, 06:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

VIC - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-28 13:00 UTC

Maintenance is now in progress

3 weeks ago 2026-10-15 22:36 UTC

The Network Operations Team will perform Planned maintenance at the address below:

3-9 Lusher Rd, Croydon VIC 3136

656 Blackburn Rd, Notting Hill VIC 3168

115-131 Bell St, Ivanhoe VIC 3079

294 Bell St, Heidelberg West VIC 3081

91 Darebin St, Heidelberg VIC 3084

26A Beetham Pde, Rosanna VIC 3084

39 Crisp St, Hampton VIC 3188

2 Main Rd, Clayton South VIC 3169

1408-1418 Centre Rd, Clayton VIC 3168

6-8 Belmont Ave, Clayton VIC 3168

7-9 Nicholson Ct, Clayton VIC 3168

17 Taylor St, Moorabbin VIC 3189

19-23 Central Ave, Moorabbin VIC 3189

1033-1035 Nepean Hwy, Moorabbin VIC 3189

4-6 Horscroft Pl, Moorabbin VIC 3189

31 Valley Fair Dr, Narre Warren VIC 3805

1023 Heidelberg Rd, Ivanhoe VIC 3079

The maintenance will commence and end at the provided times below:
Start: (Day Date Month, Time AEST) Example: Wednesday, 28th October, 11:00 PM AEST
End: (Day Date Month, Time AEST) Example: Thursday, 29th October, 5:00 AM AEST

During this time users may experience a loss of connectivity up to 1 Hour.

239 Great Eastern Highway, Belmont, WA, 6104 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-28 18:00 UTC

Maintenance is now in progress

2 months ago 2026-09-03 20:14 UTC

The Network Operations Team will perform planned maintenance at the address below:

239 Great Eastern Highway, Belmont, WA, 6104

The maintenance will commence and end at the provided times below:
Start: Thursday, 29th October, 4:00 AM AEST
End: Thursday, 29th October, 5:00 AM AEST

During this time users may experience a loss of connectivity up to 30 Minutes

369 Gore Street, Fitzroy VIC 3065 - Site Outage

2 weeks ago 2026-10-27 19:02 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-27 21:05 UTC

Neoloop has resolved this incident.

Watching

2 weeks ago 2026-10-27 20:28 UTC

The site is already up. We will continue to monitor for now.

Investigating

2 weeks ago 2026-10-27 20:01 UTC

Our Field Technician is enroute to the site.

Investigating

2 weeks ago 2026-10-27 19:02 UTC

Network Operations is currently investigating a Site Outage affecting 369 Gore Street, Fitzroy VIC 3065.

Reported

2 weeks ago 2026-10-27 19:02 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Affecting FTTN services in the Pilbara Region of WA

2 weeks ago 2026-10-27 17:55 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 weeks ago 2026-10-27 17:55 UTC

Outage type: Significant local outage

Started: 28/10/2026 04:55 AEDT

Ended: 28/10/2026 11:40 AEDT

Duration: 6 hours 45 minutes

Affected areas: Newman

State(s): WA

Postcode(s): 6753

Services affected: FTTN (970); FTTP (6)

Premises affected: 947

Cause: Equipment or system fault or failure

Reference: ACM000000000097

NSW - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 weeks ago 2026-10-13 21:30 UTC

The Network Operations Team will perform Planned maintenance at the address below:

57 Canterbury Rd, Belomore, NSW 2192

84-90 Atchison Street, Crows Nest, NSW 2065

42 Shadforth St, Wiley Park NSW 2195

12 Albert St, Erskineville, NSW 2043

16 Billabong St Pendle Hill NSW 2145

1 Edna St, Kingswood NSW 2747

34 Station Street, Dundas, NSW 2117

6 Retreat Drive, Penrith, NSW 2750

106-110 Euston Rd, Alexandria, NSW 2015

5 Smith St, Epping NSW 2121

290-294 Keira St, Wollongong NSW 2500

The maintenance will commence and end at the provided times below:
Start: Wednesday, 28th October, 12:00 AM AEDT
End: Wednesday, 28th October, 06:00 AM AEDT

During this time users may experience a loss of connectivity up to 1 Hour

VIC - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-27 13:00 UTC

Maintenance is now in progress

1 month ago 2026-10-09 23:45 UTC

The Network Operations Team will perform Planned maintenance at the address below:

25-33 Grimshaw St, Greensborough, VIC 3088 to Vocus M03 - 530 Collins Street Melbourne

75 Lynbrook Bvd, Lynbrook VIC 3975

9 Prospect St, Box Hill VIC 3128

140 Central Pwy, Cranbourne West, VIC 3977

4 Winged Foot Dr, Sunshine North VIC 3020

123 Balcombe Rd, Mentone, VIC 3194

84-110 Cranwell St, Braybrook, VIC

75-135 Bolinda Rd, Campbellfield VIC 3061

34-36 Prospect St, Box Hill, VIC 3128

210 Rosslyn St, West Melbourne VIC 3003

54 Montclair Ave, Glen Waverley VIC 3150

37 Mary Street, Officer VIC 3809

557-561 Main St, Mordialloc VIC 3195

4-6 Cubitt St, Cremorne VIC 3121

The maintenance will commence and end at the provided times below:
Start: Wednesday, 28 October, 12:00 AM AEST
End: Wednesday, 28 October, 06:00 AM AEST

During this time users may experience a loss of connectivity up to 1 Hour

53 Mercer Street Geelong VIC 3220 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 weeks ago 2026-10-13 21:25 UTC

The Network Operations Team will perform Planned maintenance at the address below:

53 Mercer Street Geelong VIC 3220

The maintenance will commence and end at the provided times below:
Start: Wednesday, 28th October, 12:00 AM AEDT
End: Wednesday, 28th October, 06:00 AM AEDT

During this time users may experience a loss of connectivity up to 1 Hour

Braddon ACT 2612 & Canberra ACT 2601 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-27 13:00 UTC

Maintenance is now in progress

4 weeks ago 2026-10-13 21:27 UTC

The Network Operations Team will perform Planned maintenance at the address below:

16 Lonsdale St Braddon ACT 2612

National Land, 70 Allara Street, Canberra ACT

The maintenance will commence and end at the provided times below:
Start: Wednesday, 28th Wednesday, 12:00 AM AEDT
End: Wednesday, 28th Wednesday, 06:00 AM AEDT

During this time users may experience a loss of connectivity up to 1 Hour

QLD-Upstream Provider Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-27 13:00 UTC

Maintenance is now in progress

2 weeks ago 2026-10-23 17:49 UTC

The Upstream provider will perform Planned maintenance at the address below:

  • 135 Meiers Road, Indooroopilly, QLD, 4068
  • 50 Longland Street, Newstead, QLD, 4006

The maintenance will commence and end at the provided times below:

Start: Wednesday 28th October, 12:00 AM AEST
End: Wednesday 28th October, 06:00 AM AEST

During this time users may experience a brief loss of connectivity up to duration: 60 minutes

Greensborough, VIC 3088 & Geelong VIC 3220 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-27 12:00 UTC

Maintenance is now in progress

1 month ago 2026-10-03 00:41 UTC

The Network Operations Team will perform Planned maintenance at the address below:

146 Bellerine Street Geelong VIC

25-33 Grimshaw Street Greensborough VIC

The maintenance will commence and end at the provided times below:
Start: Tuesday, 27th October, 11:00 PM AEST
End: Wednesday, 28th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

13 Joyce Street, Burpengary, QLD 4505 - Degraded Performance

2 weeks ago 2026-10-26 00:24 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-28 03:30 UTC

Neoloop has resolved this incident.

Identified

2 weeks ago 2026-10-27 03:31 UTC

A technician visit has been scheduled

Investigating

2 weeks ago 2026-10-26 00:24 UTC

Network Operations is currently investigating a Degraded Performance at 13 Joyce Street, Burpengary, QLD 4505

Reported

2 weeks ago 2026-10-26 00:24 UTC

Impact: Performance issues

Affected areas: QLD

Source: Neoloop's status page

4-6 Cubitt Street Cremorne VIC 3121 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-26 13:00 UTC

Maintenance is now in progress

1 month ago 2026-10-08 20:47 UTC

The Network Operations Team will perform Planned maintenance at the address below:

4-6 Cubitt Street Cremorne VIC 3121

The maintenance will commence and end at the provided times below:
Start: Tuesday, 27th October, 12:00 AM AEST
End: Tuesday, 27th October, 06:00 AM AEST

During this time users may experience a loss of connectivity up to 1 Hour.

14 Leila St, Cannington WA 6107 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-26 18:00 UTC

Maintenance is now in progress

2 months ago 2026-09-03 20:06 UTC

The Network Operations Team will perform planned maintenance at the address below:

14 Leila St, Cannington WA 6107

The maintenance will commence and end at the provided times below:
Start: Tuesday, 27th October, 4:00 AM AEST
End: Tuesday, 27th October, 5:00 AM AEST

During this time users may experience a loss of connectivity up to 30 Minutes

32 Baden Powell Street, Maroochydore, QLD, 4558 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-26 13:00 UTC

Maintenance is now in progress

2 weeks ago 2026-10-23 12:13 UTC

The Network Operations Team will perform Planned maintenance at the address below:

32 Baden Powell Street, Maroochydore, QLD, 4558

The maintenance will commence and end at the provided times below:
Start: Tuesday 27th October, 12:00 AM AEDT
End: Tuesday 27th October, 06:00 AM AEDT

During this time users may experience a loss of connectivity up to 1 hour.

9 Light Horse Court, Mango Hill QLD 4509 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-23 12:21 UTC

The Network Operations Team will perform {Emergency | Planned} maintenance at the address below:

9 Light Horse Court, Mango Hill QLD 4509.

The maintenance will commence and end at the provided times below:
Start: Tuesday 27th October, 12:00 AM AEDT
End: Tuesday 27th October, 06:00 AM AEDT

During this time users may experience a loss of connectivity up to 1 Hour.

QLD-Upstream Provider Emergency Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-26 13:00 UTC

Maintenance is now in progress

2 weeks ago 2026-10-23 16:34 UTC

The Upstream provider will perform Planned maintenance at the address below:

  • 135 Meiers Road, Indooroopilly, QLD, 4068
  • 50 Longland Street, Newstead, QLD, 4006

The maintenance will commence and end at the provided times below:

Start: Tuesday 27th October, 12:00 AM AEST
End: Tuesday 27th October, 06:00 AM AEST

During this time users may experience a brief loss of connectivity up to duration: 60 minutes

1213 Centre Road Oakleigh South VIC, 3167 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-26 12:00 UTC

Maintenance is now in progress

1 month ago 2026-09-28 00:23 UTC

The Network Operations Team will perform planned maintenance at the address below:

1213 Centre Road Oakleigh South VIC, 3167

The maintenance will commence and end at the provided times below:
Start: Monday, 26th October, 08:00 PM AEST
End: Tuesday, 27th October, 02:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

1 month ago 2026-09-28 00:22 UTC

The Network Operations Team will perform planned maintenance at the address below:

1213 Centre Road Oakleigh South VIC, 3167

The maintenance will commence and end at the provided times below:
Start: Monday, 26th October, 08:00 PM AEST
End: Tuesday, 27th October, 02:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

1 month ago 2026-09-24 23:11 UTC

We are planning for a scheduled maintenance during that time.

46-62 Darren Road, Springvale South VIC 3172 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-26 12:00 UTC

Maintenance is now in progress

1 month ago 2026-10-02 23:41 UTC

The Network Operations Team will perform Planned maintenance at the address below:

46-62 Darren Road, Springvale South VIC 3172

The maintenance will commence and end at the provided times below:
Start: Monday, 26th October, 11:00 PM AEST
End: Tuesday, 26th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 30 Minutes

Penrith NSW 2750 & Jamisontown, NSW 2750 - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
3 weeks ago 2026-10-19 03:13 UTC

The Network Operations Team will perform Planned maintenance at the address below:

2-6 Retreat Drive, Penrith, NSW
47-51 Preston St, Jamisontown, NSW

10-16 John Tipping Grove, Penrith NSW 2750

115-119 Derby St, Penrith NSW 2750

2 Retreat Drive Penrith NSW

The maintenance will commence and end at the provided times below:
Start: Tuesday, 27th October, 12:00 AM AEDT
End: Tuesday, 27th October, 03:00 AM AEDT

During this time users may experience a loss of connectivity up to 45 Minutes

676 Toorak Road Malvern VIC 3144 - Site Outage

2 weeks ago 2026-10-25 06:37 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-25 23:30 UTC

Neoloop has resolved this incident.

Watching

2 weeks ago 2026-10-25 23:09 UTC

We implemented a fix and are currently monitoring the result.

Identified

2 weeks ago 2026-10-25 20:42 UTC

Our FT Team is on the way at the site

Investigating

2 weeks ago 2026-10-25 19:49 UTC

Made a follow-up with our support team to further check this matter.

Investigating

2 weeks ago 2026-10-25 06:37 UTC

Network Operations is currently investigating a Site Outage affecting 676 Toorak Road Malvern VIC 3144.

Reported

2 weeks ago 2026-10-25 06:37 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

676 Toorak Road Malvern VIC 3144 - Site Outage

2 weeks ago 2026-10-25 01:10 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-25 06:20 UTC

Neoloop has resolved this incident.

Investigating

2 weeks ago 2026-10-25 03:00 UTC

We are currently reaching out to the site contact but unable to reach them to confirm site access.

Investigating

2 weeks ago 2026-10-25 01:42 UTC

We have engaged our Field engineers in order to investigate further onsite

Investigating

2 weeks ago 2026-10-25 01:10 UTC

Network Operations is currently investigating a Site Outage affecting 676 Toorak Road Malvern VIC 3144.

Reported

2 weeks ago 2026-10-25 01:10 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Affecting Fixed Wireless services in the West Coast region of South Australia.

2 weeks ago 2026-10-24 11:56 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 weeks ago 2026-10-24 11:56 UTC

Outage type: Significant local outage

Started: 24/10/2026 22:56 AEDT

Ended: 25/10/2026 11:57 AEDT

Duration: 13 hours 1 minute

Affected areas: Eba Anchorage; Haslam; Perlubie; Streaky Bay

State(s): SA

Postcode(s): 5680

Services affected: fixed wireless internet (325)

Premises affected: 316

Cause: Power interruption

Additional information: Corrected formatting for Duration of Outage

Reference: ACM000000000095

100 Musgrave Street, Coolangatta QLD 4225 - Site Outage

2 weeks ago 2026-10-23 19:10 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-24 01:10 UTC

Neoloop has resolved this incident.

Watching

2 weeks ago 2026-10-24 00:54 UTC

We implemented a fix and are currently monitoring the result.

Identified

2 weeks ago 2026-10-23 22:27 UTC

Our Field engineer has identified a cable fault and is currently working on a fix.

Identified

2 weeks ago 2026-10-23 21:39 UTC

Our Field engineer has arrived, and we are continuing to work on a fix for this incident.

Investigating

2 weeks ago 2026-10-23 20:18 UTC

We have engaged our Field engineer and they are on the way.

Investigating

2 weeks ago 2026-10-23 19:10 UTC

Network Operations is currently investigating a Site Outage affecting 100 Musgrave Street, Coolangatta QLD 4225.

Reported

2 weeks ago 2026-10-23 19:10 UTC

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

33 River Road, Bundamba QLD 4304 - Site Outage

2 weeks ago 2026-10-23 18:02 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-23 19:40 UTC

Neoloop has resolved this incident.

Investigating

2 weeks ago 2026-10-23 18:02 UTC

Network Operations is currently investigating a Site Outage affecting 33 River Road, Bundamba QLD 4304

Reported

2 weeks ago 2026-10-23 18:02 UTC

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Affecting Satellite services in NSW, NT, QLD, VIC and WA

2 weeks ago 2026-10-23 02:47 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

2 weeks ago 2026-10-23 02:47 UTC

Outage type: Significant local outage

Started: 23/10/2026 13:47 AEDT

Ended: 23/10/2026 19:37 AEDT

Duration: 5 hours 50 minutes

Affected areas: Abercrombie River; Adaminaby; Adelong; Amoonguna; Angelo River; Anglers Reach; Arable; Arthurville; Arumbera; Avonside; Baerami; Baerami Creek; Baines; Bakers Swamp; Bara; Basalt; Batlow; Beechworth; Belltrees; Beloka; Ben Bullen; Benambra; Berridale; Berringama; Bethanga; Biggara; Bindi; Binduli; Binnaway; Birdum; Blackheath; Blandford; Bogee; Bolaro; Bombala; Bonang; Botobolar; Boxwood Hill; Bradshaw; Braemar Bay; Brawboy; Bredbo; Bright; Bringenbrong; Brogans Creek; Brookville; Bruthen; Buchanan; Buckenderra; Buffalo River; Bukalong; Bulga; Bullumwaal; Bungaba; Bungarby; Bungil; Bungowannah; Burra; Burrandana; Capertee; Carabost; Carrabolla; Carroll; Castle Rock; Charleroi; Chilcotts Creek; Clandulla; Clear Creek; Clifton Creek; Clifton Grove; Clifton Hills Station; Cobungra; Combienbar; Conjuboy; Connellan; Coolah; Coolringdon; Coonabarabran; Cootralantra; Coppabella; Coral Bank; Coxs Creek; Coxs Crown; Creewah; Crudine; Cudgewa; Culcairn; Cullen Bullen; Curlewis; Curra Creek; Daguragu; Dalgety; Daly Waters; Dargo; Dark Corner; Dartbrook; Dartmouth; Delamere; Delegate River; Denman; Doctors Gap; Doyles Creek; Dubbo; Duncans Creek; Dunville Loop; East Albury; Einasleigh; Elong Elong; Ensay; Ensay North; Eskdale; Eucumbene; Euchareena; Fernances; Finke; Forsayth; Freeburgh; Freemantle; Garland Valley; Georgetown; Georges Creek; Ghan; Gibson Desert North; Gibson Desert South; Gilgandra; Gilbert River; Gilmore; Glen Alice; Glen Davis; Goobarragandra; Gowan; Granya; Grattai; Green Range; Greenlands; Greenvale; Greg Greg; Gregory; Growee; Gundy; Gungal; Hale; Hampton; Hanging Rock; Hargraves; Harrietville; Hartley Vale; Havilah; Hayes Gap; Henty; Higginsville; Hinnomunjie; Holbrook; Hotham Heights; Howes Valley; Huon; Huon Creek; Hugh; Ilford; Indi; Indigo Valley; Indulkana; Ingebirah; Iwantja; Jerrys Plains; Jigalong; Jimenbuen; Jindabyne; Jindera; Jingellic; Juna Downs; Kalkarindji; Kaltukatjara; Kancoona; Kanimbla; Karijini; Kars Springs; Kergunyah; Khancoban; Kilgariff; Kintore; Kirkconnell; Kunama; Kununurra; Kyeamba; Laguna; Lajamanu; Lake Argyle; Lankeys Creek; Lidsdale; Limekilns; Little Billabong; Locksley; Lyndhurst; Maffra; Mannus; Marble Bar; Marla; Marrangaroo; Maryvale; Mataranka; Mccullys Gap; Megalong Valley; Mendooran; Merriwa; Michelago; Middleton; Minnamoolka; Mitta Mitta; Mookerawa; Moonbah; Mount Alfred; Mount Arthur; Mount Beauty; Mount Marsden; Mount Rankin; Mount Surprise; Mount Willoughby; Mount Wilson; Mudgegonga; Mullamuddy; Mullion Creek; Munderoo; Murrindal; Muswellbrook; Muttaburra; Myrtleford; Nangus; Napoleon Reef; Nariel Valley; Ngaanyatjarra-Giles; Nicholson; Nimmo; Nombi; Nullagine; Nyirripi; O'Connell; Old Adaminaby; Old Tallangatta; Omeo; Oodnadatta; Ournie; Owens Gap; Palarang; Palmers Oaky; Patjarr; Pentland; Pigeon Hole; Pinnacle Swamp; Porcupine; Portland; Prairie; Putty; Pyramul; Queens Pinch; Quidong; Ravensthorpe; Reedy Flat; Rhine Falls; Richmond; Riverlea; Rocky Glen; Rosewood; Ross; Ryan; Sadadeen; Sandy Creek; Sandy Hollow; Santa Teresa; Sarsfield; Scotts Creek; Segenhoe; Shannons Flat; Sodwalls; Sofala; Somerville; South Bowenfels; South Gundagai; Springfield; Spring Ridge; Stuart Town; Sturt Creek; Sturt Plateau; Suggan Buggan; Table Top; Talbingo; Talgarno; Tallandoon; Tallangatta East; Tallangatta South; Tallangatta Valley; Tallawang; Tambo Crossing; Tambaroora; Tanami; Tarana; Tarcutta; Tawonga; Telfer; Thowgla Valley; Thredbo; Timber Creek; Timor; Tintaldra; Titjikala; Tjukurla; Tooma; Tooraweenah; Toorloo Arm; Tongio; Totnes Valley; Towong Upper; Tubbut; Tumbarumba; Ulamambri; Upper Dartbrook; Upper Gundowring; Upper Macdonald; Victoria River; W Tree; Walbundrie; Walmer; Walwa; Wambrook; Warmun; Warakurna; Wattle Flat; Waverly; Weetaliba; Welaregang; Wellington; Widgiemooltha; Willala; Willigobung; Windeyer; Wingen; Wiseleigh; Wolgan Valley; Wolumla; Wondalga; Wodonga; Woomargama; Worlds End; Wrights Creek; Wuuluman; Wybong; Yaouk; Yarrabin; Yaven Creek

State(s): NSW; NT; QLD; SA; VIC; WA

Postcode(s): 0852; 0870; 0872; 0873; 2311; 2325; 2328; 2329; 2330; 2333; 2336; 2337; 2338; 2339; 2340; 2343; 2357; 2379; 2381; 2382; 2395; 2550; 2620; 2625; 2626; 2627; 2628; 2629; 2630; 2631; 2632; 2640; 2642; 2644; 2650; 2652; 2653; 2658; 2660; 2720; 2722; 2729; 2730; 2775; 2785; 2786; 2787; 2790; 2795; 2800; 2817; 2820; 2827; 2830; 2831; 2842; 2843; 2846; 2847; 2848; 2849; 2850; 2852; 2866; 3688; 3690; 3691; 3695; 3697; 3699; 3700; 3701; 3705; 3707; 3708; 3709; 3737; 3741; 3747; 3882; 3885; 3888; 3889; 3893; 3895; 3896; 3898; 3900; 3909; 4732; 4735; 4816; 4820; 4821; 4822; 4871; 4872; 5723; 5724; 5733; 5734; 6328; 6338; 6346; 6430; 6443; 6642; 6743; 6751; 6753; 6758; 6760; 6762; 6770

Services affected: satellite (736)

Premises affected: 736

Cause: Equipment or system fault or failure

Reference: ACM000000000094

Major Outage - Nationwide (L3 Services)

2 weeks ago 2026-10-23 00:00 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 weeks ago 2026-10-23 04:55 UTC

Neoloop has resolved this incident.

Watching

2 weeks ago 2026-10-23 04:20 UTC

We implemented a fix and are currently monitoring the result.

Identified

2 weeks ago 2026-10-23 03:50 UTC

Our upstream carrier support already identified the issue and working on a solution to resolve the it.

Identified

2 weeks ago 2026-10-23 03:32 UTC

Our upstream carrier support team are ongoing further checking on this matter.

Investigating

2 weeks ago 2026-10-23 01:20 UTC

We are still awaiting feedback from our upstream carrier. Please rest assured that we are actively following up with them and closely monitoring the progress.

Investigating

2 weeks ago 2026-10-23 00:30 UTC

The issue has already been escalated to the upstream provider.

Investigating

2 weeks ago 2026-10-23 00:00 UTC

Network Operations is currently investigating a Major Outage affecting multiple customer on ACT, NSW, QLD, SA, WA & VIC.

Reported

2 weeks ago 2026-10-23 00:00 UTC

Impact: Partial outage

Affected areas: QLD, NSW, VIC, WA, SA, ACT

Source: Neoloop's status page

Prahran, VIC 3181 & South Yarra VIC 3141 - Emergency Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 weeks ago 2026-10-23 00:00 UTC

Maintenance is now in progress

2 weeks ago 2026-10-22 23:46 UTC

The Network Operations Team will perform {Emergency | Planned} maintenance at the address below:

56-58 Porter Street Prahran VIC 3181
209 Toorak Road South Yarra VIC 3141
1A Powell Street South Yarra VIC 3141

The maintenance will commence and end at the provided times below:
Start: Friday, 23rdOctober, 11:00 AM ADST
End: Friday, 23rd October, 2:00 PM ADST

During this time users may experience a loss of connectivity up to 1 Hour

NSW - Planned Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
2 months ago 2026-09-03 19:15 UTC

The Network Operations Team will perform planned maintenance at the address below:

6 Chambers Ct, Epping NSW 2121

8 Chambers Ct, Epping NSW 2121

22 Langston Place, Epping NSW 2121

The maintenance will commence and end at the provided times below:
Start: Monday, 19th October, 4:00 AM AEST
End: Monday, 19th October, 4:00 AM AEST

During this time users may experience a loss of connectivity up to 30 Minutes