NBN Impact - Internet Impacted - Fibre Cut in Sydney

Upstream Carrier Response:

This impact has been resolved.

Thank-you.

Update:

Civil team have completed excavation and cable is visible.

The Fibre team have identified a OH&S issue which may cause the excavated area to collapse.

Civil works will brace the excavated whole to remove the OH&S obstacle.

ETA to complete the bracing is 2-3 hours.

Next update will be at 16:00 AEDT

Update:

The carrier has advised root cause of break has been identified due to 3rd party performing directional drilling in area with break located underneath a concrete driveway.

Carrier civil team is on site with excavator and cutting of concrete has commenced and progressing well with aim to be complete by 14:00 AEDT.

Our upstream provider has advised there has been a fibre cut in Sydney that has impacted a number of services on their upstream network.

Services have been redirected within our network, however some latency may be experienced as a result.

The carrier has identified the site of the cut and is organising civil works to reach the impacted area.

We apologies for any inconvenience caused and will continue to monitor the situation for any updates.