Mobile- Unplanned Outage 18/02/2021

We've now resolved the incident. Thanks for your patience.

Optus are continuing remediation of fault on core network causing intermittent impact to Mobile Broadband and Voice services, while formal restoration has not been issued we are seeing the mobile services stabilise as our NOC continue to monitor and liaise with Optus engineers.

All services should restore automatically and this stage we request that any services that have not, to be raised with Support as per normal to allow further investigation.

We apologise for any inconvenience caused by this outage. We will notify as soon formal restoration has been received and supply a reason for outage, next update 13:00 AEST or when available.

Optus engineers are currently working with hardware vendors to correct and restore the issue.

We apologise for any inconvenience caused.

We will notify as soon as issue is resolved and supply a reason for outage, next update 11:00 AEST or when available.

This has escalated to the highest levels, Optus and our NOC engineers are currently working to bring traffic back up.

This seems to be a national issue affecting multiple customers.

We will notify as soon as issue is resolved and supply a reason for outage, the next update should be at 10:00 AEST.

Our NOC has identified a network anomaly impacting Optus fibre services within NSW, VIC and QLD including the infrastructure utilised by the mobile platform with impact to services utilising mobile technologies such as 4G.