All systems are operational.
This is a notification for a Unplanned outage on 09/07/2026 12:45:00
Type: Unplanned
Start Date/Time 09/07/2026 12:45:00 Update Date/Time 09/07/2026 15:49:00 End Date/Time Timezone Victoria, AU (AEST/AEDT)
Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221
Please be advised that the technician is on his way onsite. ETA is 4:30 PM- 5:00 PM.
To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.
This is a notification for a Unplanned outage on 09/07/2026 12:45:00
Type: Unplanned
Start Date/Time 09/07/2026 12:45:00 Update Date/Time 09/07/2026 18:01:00 End Date/Time Timezone Victoria, AU (AEST/AEDT)
Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221
The technician found that a faulty rectifier is causing the issue. We are actively looking into getting the spare parts now.
To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.
This is a notification for a Unplanned outage on 09/07/2026 12:45:00
Type: Unplanned
Start Date/Time 09/07/2026 12:45:00 Update Date/Time 10/07/2026 09:17:00 End Date/Time Timezone Victoria, AU (AEST/AEDT)
Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221
Please be advised that our technician is currently sourcing the required spare parts. Further updates will be provided as more information becomes available.
To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.
This is a notification for a Unplanned outage on 09/07/2026 12:45:00
Type: Unplanned
Start Date/Time 09/07/2026 12:45:00 Update Date/Time 10/07/2026 12:05:00 End Date/Time Timezone Victoria, AU (AEST/AEDT)
Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221
Please be advised that the technician is on-site now, replacing the rectifier. We will provide an update once we get more information.
To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.
This is a notification for a Unplanned outage on 09/07/2026 12:45:00
Type: Unplanned
Start Date/Time 09/07/2026 12:45:00 Update Date/Time 10/07/2026 12:45:00
Timezone Victoria, AU (AEST/AEDT)
Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221
We sincerely appreciate your patience and understanding during the unplanned outage. We are pleased to inform that internet service has been RESTORED.
To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.
This is a notification for a Unplanned outage on 09/07/2026 12:45:00
Start Date/Time 09/07/2026 12:45:00 End Date/Time Timezone Victoria, AU (AEST/AEDT)
1409 Gold Coast Highway Palm Beach QLD 4221
We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption.
To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.
Incident UUID 3cfdf2b6-bcc7-4ecf-89d8-da52ecc7625a