Unplanned Outage - Voice Services (Hosted PBX and SIP Trunks)

Resolved
Resolved

There was a short interruption to our core network which caused our voice services (Hosted PBX and SIP Trunks) to go offline.

Calls were temporarily unable to be routed and services went offline.

We apologise for the inconvenience caused.

All systems are operational again and calls are flowing normally. We are continuing to monitor services.

If you are still experiencing issues please reboot your router. Please give our support team a call on 1300 33 11 78 if this does not resolve the issue.

Sorry for the inconvenience.

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Began at:

Affected components
  • VoIP Services
    • Queensland VoIP
      • QLD SIP 702
      • QLD SIP 700
      • QLD SIP 701
    • New South Wales VoIP
      • NSW SIP 500
      • NSW SIP 507
      • NSW SIP 505
      • NSW SIP 502
      • NSW SIP 506
    • Victoria VoIP
      • VIC SIP 05
      • VIC SIP 601
      • VIC SIP 11
      • VIC SIP 602
      • VIC SIP 09
      • VIC SIP 01
      • VIC SIP 03
      • VIC SIP 600
      • VIC SIP 07
      • VIC SIP 02
    • Western Australia VoIP
      • WA SIP 800
      • WA SIP 801