nbn Internet - QLD Unplanned Outage 13/01/2023

Resolved
Resolved

The unplanned outage impacting QLD-based nbn services is considered tentatively restored following the upstream carrier's field technician performing OBU and VOA SFP card replacement at the Brisbane Airport hub site last night.

QLD traffic and sessions have remained stable overnight but given the nature and extent of the issue experienced, the upstream carrier will monitor for the next 24 hours.

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Updated

We have seen the recovery of the majority of services.

The upstream carrier has identified a potential issue within the Brisbane Airport hub site and is organising a field engineer to attend.

ETA to the site is 21:00 AEDT.

We are waiting for confirmation that the issue has been resolved.

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Updated

The upstream carrier's field techs are being arranged to attend the impacted site.

Updates will be provided as repairs progress.

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Updated

The upstream carrier's engineers have identified a potential fibre break affecting Data services in Brisbane QLD.

An investigation is currently in progress for this incident.

The next update will be provided once the further investigation has been completed and an action plan is available.

We apologise for any inconvenience.

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Ongoing

One of our upstream carriers is currently experiencing an outage of nbn Internet services in QLD.

This issue is currently being investigated.

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Began at:

Affected components
  • Internet Services
    • Mobile Broadband
    • 5G Fixed Wireless
    • NBN Enterprise Ethernet
      • South Australia NBN EE
      • Northern Territory NBN EE
      • Victoria NBN EE
      • Tasmania NBN EE
      • Queensland NBN EE
      • Western Australia NBN EE
      • Australian Capital Territory NBN EE
      • New South Wales NBN EE
    • Fibre 400/1000
      • Western Australia Fibre
      • Northern Territory Fibre
      • Queensland Fibre
      • Tasmania Fibre
      • New South Wales Fibre
      • South Australia Fibre
      • Australian Capital Territory Fibre
      • Victoria Fibre
    • Corporate Fibre
      • Western Australia Corp Fibre
      • Victoria Corp Fibre
      • Australian Capital Territory Corp Fibre
      • New South Wales Corp Fibre
      • South Australia Corp Fibre
      • Northern Territory Corp Fibre
      • Queensland Corp Fibre
      • Tasmania Corp Fibre
    • NBN
      • Queensland NBN
        • Bundaberg - CSA400000000133
        • Aspley Depot - CSA400000001057
        • Acacia Ridge Depot - CSA400000001056
        • Cairns - CSA400000000144
        • Camp Hill - CSA400000000149
        • Aspley - CSA400000010028
        • Rockhampton - CSA400000000753
        • Petrie - CSA400000000440
        • Nerang - CSA400000000027
        • Nambour - CSA400000010627
        • Merrimac - CSA400000000558
        • Mackay - CSA400000010520
        • Ipswich - CSA400000010428
        • Goodna - CSA400000010359
        • Eight Mile - CSA400000000297
        • Bundamba - CSA400000010134
        • Caboolture - CSA400000001009
        • Slacks Creek - CSA400000010800
        • Southport - CSA400000000815
        • Toowoomba - CSA400000010873
        • Townsville - CSA400000010875
        • Woolloongabba - CSA400000010948
      • South Australia NBN
        • Stirling - CSA500000010831
        • St Marys - CSA500000000825
        • Prospect - CSA500000000721
        • Elizabeth - CSA500000010299
        • Lonsdale Depot - CSA500000011058
        • Greenfields Depot - CSA500000001059
        • Modbury - CSA500000010574
        • Edwardstown - CSA500000000296
        • Port Augusta - CSA500000010706
      • Victoria NBN
        • Cranbourne - CSA300000010232
        • Caulfield - CSA300000000170
        • Ballarat - CSA300000010042
        • Bendigo - CSA300000010073
        • Cheltenham - CSA300000000180
        • Dandenong - CSA300000010252
        • Exhibition - CSA300000010316
        • Footscray - CSA300000000325
        • Geelong - CSA300000000339
        • Hawthorn - CSA300000000391
        • Horsham - CSA300000000412
        • Karingal - CSA300000000445
        • Kew - CSA300000000459
        • Keysborough - CSA300000000460
        • Kings Park - CSA300000000468
        • Lilydale - CSA300000000505
        • Mount Eliza - CSA300000010602
        • North Balwyn - CSA300000000652
        • Nunawading Depot - CSA300000001054
        • Port Melbourne Depot - CSA300000001055
        • Reservoir - CSA300000000738
        • Ringwood - CSA300000000058
        • Shepparton - CSA300000010794
        • South Morang - CSA300000000809
        • St Kilda - CSA300000000823
        • Thornbury - CSA300000010862
        • Traralgon - CSA300000010878
        • Tullamarine - CSA300000010882
        • Werribee - CSA300000010923
        • Wheelers Hill - CSA300000010928
      • Northern Territory NBN
        • Darwin - CSA800000000257
      • Tasmania NBN
        • Launceston - CSA700000000822
        • Hobart - CSA700000000406
      • Western Australia NBN
        • Mullaloo - CSA600000000613
        • Subiaco - CSA600000000833
        • South Coogee - CSA600000000808
        • Pinjarra - CSA600000000699
        • Kelmscott - CSA600000010455
        • Katanning - CSA600000000448
        • Hilton - CSA600000000405
        • Geraldton - CSA600000000343
        • Doubleview - CSA600000000279
        • Bassendean - CSA600000000052
        • Applecross - CSA600000000017
        • Cannington - CSA600000000155
        • Bentley Depot - CSA600000001061
        • Wangara Depot - CSA600000001060
      • Australian Capital Territory NBN
        • Queanbeyan - CSA900000000724
        • Civic - CSA900000010247
      • New South Wales NBN
        • Asquith Depot - CSA200000001052
        • Chatswood - CSA200000000179
        • Carramar - CSA200000000164
        • Blacktown - CSA200000010092
        • Albury - CSA200000000008
        • Castle Hill - CSA200000010167
        • Berkeley Vale - CSA200000000075
        • Campsie - CSA200000000153
        • Campbelltown - CSA200000010151
        • City South - CSA200000010186
        • Coffs Harbour - CSA200000010199
        • Dalley - CSA200000000250
        • Dubbo - CSA200000010282
        • Eastern Creek Depot - CSA200000011053
        • Edgecliff - CSA200000000295
        • Frenchs Forest - CSA200000000332
        • Glebe - CSA200000000348
        • Gosford - CSA200000000364
        • Grafton - CSA200000010366
        • Hamilton - CSA200000010384
        • Kensington - CSA200000000457
        • Lakemba - CSA200000000488
        • Lidcombe - CSA200000010503
        • Liverpool - CSA200000010508
        • Maitland - CSA200000010525
        • Mayfield - CSA200000000549
        • Miranda - CSA200000000567
        • Mosman - CSA200000000596
        • Newtown - CSA200000000647
        • Nowra-Bomaderry - CSA200000010662
        • Parramatta - CSA200000000685
        • Peakhurst - CSA200000000689
        • Pendle Hill - CSA200000010691
        • Penrith - CSA200000010233
        • Rockdale - CSA200000000752
        • Ryde - CSA200000010770
        • St Leonards - CSA200000000824
        • Tamworth - CSA200000010850
        • Wagga Wagga - CSA200000010896
        • Windsor - CSA200000010742
        • Wollongong - CSA200000010939