Outbound Call Issues

Resolved
Resolved

The issue has now been resolved and all systems are back to normal. Please contact support if you are still experiencing issues.

Apologies for the inconvenience.

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Ongoing

There is an intermittent outbound call issue currently impacting some of our VoIP services. We have been advised of an issue inside one of our supplier's networks. The issue is currently being investigated and we hope to have it resolved shortly.

You may be experiencing a delay after dialling a number, please wait for extra time and most of the calls will proceed.

You may also experience call drops.

We apologise for any inconvenience caused.

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Began at:

Affected components
  • VoIP Services
    • Victoria VoIP
      • VIC SIP 02
      • VIC SIP 07
      • VIC SIP 600
      • VIC SIP 03
      • VIC SIP 01
      • VIC SIP 09
      • VIC SIP 602
      • VIC SIP 601
      • VIC SIP 11
      • VIC SIP 05
    • Queensland VoIP
      • QLD SIP 701
      • QLD SIP 700
      • QLD SIP 702
    • Western Australia VoIP
      • WA SIP 800
      • WA SIP 801
    • New South Wales VoIP
      • NSW SIP 506
      • NSW SIP 502
      • NSW SIP 507
      • NSW SIP 505
      • NSW SIP 500