NBN Outage - All States
We've now resolved the incident. Thanks for your patience.
We are seeing connections come back online progressively. If your NBN service is still not online we ask that you power cycle your modem/router. We are continuing to monitor the situation and will be circulating a post-incident report in the coming weeks when we have all information about the cause of the issue.
We have been advised that our upstream carrier is still working to resolve the issue, as such we have not been provided an ETR at this stage. We apologise for the continued inconvenience.
We've been advised that services are slowly being restored across Australia. We advise customers to try rebooting their equipment to see if service has been restored. We will provide further updates as they come.
Ongoing investigations are continuing. Our network engineers are working closely with the carrier and hardware vendors to resolve the issue.
We've been advised that network engineers are working on the issue. Further updates will be provided at 9.30AM AEDT.
We are aware of an NBN outage affecting some customers in all states and territories. We are awaiting further details from our upstream carrier and will provide updates as they are received.
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