Unplanned Outage | NBN | QLD | Aspley

Upstream Carrier advises that the outage has been listed as resolved.

Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact us at 03 9008 5900 or lodge a ticket via email to: support@url.net.au

Thank you for your patience while we work to resolve this issue.

The fibre crew has advised that splicing will commence soon.

ETA to complete splicing is on track to be completed by 17:00 AEST. Unfortunately, there is no estimated time for restoration [ETR].

This notification will be updated as further information comes to hand. Our apologies for any inconvenience

Fibre crews have advised that one end of the fibre break has been successfully repaired. Repair works to continue for the other end, followed by splicing, ETA to complete splicing is 3-4 hours.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Our apologies for any inconvenience

Fibre crew has completed the damage assessment and advised that it is an aerial fibre break. The break occurred due to a vehicle running under cable and causing a break. Civil and Fibre crew are at the site and working towards the restoration. Splicing to commence shortly after taking all safety measures. ETA to complete splicing is 3-4 hour Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand. Our apologies for any inconvenience

The fibre crew has reached the damaged location and is currently assessing the break. Unfortunately, there is no estimated time for restoration [ETR].

Upstream carrier advises that field engineers performed OTDR and observed a fibre break at approx 21.2km away from Rochedale Exchange.

Fibre crew has been engaged to attend the location and assess the break. Unfortunately, there is no estimated time for restoration [ETR].

This notification will be updated as further information comes to hand. Our apologies for any inconvenience.

Our upstream carrier has advised that they have located the location of the fault and their team is actively working to fix the issue.

Unfortunately, there is no estimated time for restoration [ETR]

This notification will be updated as further information comes to hand. Our apologies for any inconvenience.

Our upstream carrier has advised that there is currently an unplanned outage for NBN services in the suburb of Aspley and its surroundings affecting some of our services.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Thank you for your patience while our upstream carrier work to resolve this issue. We will provide updates as soon as they become available.

Our apologies for any inconvenience.